Support

Shipping

All orders are fulfilled and shipped directly to you. Here's what to expect:

• Processing time: Orders are typically fulfilled within 2–7 business days after purchase.
• Standard Domestic (US): 3–4 business days after fulfillment.
• Express Domestic (US): 1–3 business days after fulfillment.
• International: 5–20 business days after fulfillment, depending on destination.

Shipping times are estimates and may vary due to carrier delays or high-demand periods. Once your order ships, you'll receive a tracking number via email.

Returns & Exchanges

Because every item is made specifically for you, we do not accept returns or exchanges for the following reasons:

• Wrong size or color selected at checkout
• Change of mind

However, if your order arrives with a defect or error on our end, we'll make it right. You may be eligible for a replacement or refund if:

• The item arrived damaged or with a manufacturing defect
• You received the wrong item

To submit a claim, contact us within 30 days of delivery with your order number and clear photos of the issue.

Lost or Undelivered Packages

If your package hasn't arrived within the estimated delivery window, please first check your tracking link and confirm your shipping address was entered correctly. If the package still cannot be located, contact us within one week after the estimated delivery date and we'll investigate.

Contact Us

Have a question about your order? Reach out and we'll get back to you as soon as possible.

Email: support@choz3n.shop